Privacy policy

Why This Notice

This page describes how to manage the site in relation to the processing of personal data of users who consult it. Following the consultation of this site, data relating to identified or identifiable persons may be processed. This is an information that is provided pursuant to art. 13 of Regulation (EU) 2016/679 (GDPR 2016/679), to those who interact with the web services of adesivisicurezza.it for the protection of personal data, accessible electronically from the address:

adesivisicurezza.it

The information is provided only for the STICKERSLAB SRL website and not for other websites that may be consulted by the user through links .

The information is also based on the Recommendation n. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by the art. 29 of the directive n. 95/46 / EC , adopted on 17 May 2001 to identify certain minimum requirements for the collection of personal data online , and, in particular, the methods, timing and nature of the information that the data controllers must provide to the users when they connect to web pages, regardless of the purpose of the link.

Type of data processed

Navigation data

The computer systems and software procedures used to operate these websites acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, at present the data on web contacts do not persist for more than seven days.

Data provided voluntarily by the user

STICKERSLAB SRL will process the personal data that the user will provide when registering, requesting a specific service or in any case within the relationship with the portal adesivisicurezza.it

This data may include:

• identification and contact data (name, surname, address of residence / domicile, city, VAT number, e-mail address, telephone number, etc.);
• payment and billing data (data related to credit cards and other payment systems used by the user)

The provision of personal data is a necessary requirement for the provision and the subsequent use of the Services requested. Any failure to provide certain data (personal data, e-mail address, and payment data, etc.) may therefore make it impossible for the Data Controller to provide the Services requested.

With regard to the payment data, these will not be treated by the portal adesivisicurezza.it, because at the time of payment of the order, the user will be redirected to the paypal page (paypal payment circuit) or to the Amazon login page (in the in case of payments through the amazonpay service) where you will have to enter your credit card details or data related to your Amazon profile. STICKERSLAB SRL subsequently receives confirmation of payment.

STICKERSLAB SRL, will indicate from time to time, also through its forms on the portal adesivisicurezza.it, the data whose conferment is strictly necessary for the use of the Services and additional data whose conferment is necessary only in order to enrich its own user experience in the context of the Services themselves.

Data Controller, Data Processor and DPO

The Data Controller is STICKERSLAB SRL, in the person of its legal representative. The list of External Managers for data processing is constantly updated and can be consulted at the company's registered office. The data protection contact person is Marco Ghirardi, who can be reached at servizioclienti@stickerslab.com.

Purposes of data processing

The personal data you provide will be used for the following purposes :

a) For the execution of the contract or in any case to provide services requested by the user on the adesivisicurezza.it portal

- manage registration, authentication and access to the portal

- provide information services on products

- manage requests for the purchase of goods or services

- manage requests for assistance and support received by email, chat, WhatsApp, Facebook, Instagram and marketplaces, also with the help of a virtual assistant based on artificial intelligence (see “Customer service and artificial intelligence”)

b) For the fulfillment of legal obligations (such as, for example, tax obligations related to the performance of the contract and the provision of services);

c) sending communications regarding the services offered, newsletters and personalized news, containing material and promotional initiatives of their activities and services using automated methods (e-mail).

Nature of the Provision of Data

The provision of data is mandatory with regard to the purpose in point a) and b): any refusal will determine the impossibility for STICKERSLAB SRL to proceed with the complete provision of services offered.

The consent for the purpose in point c) is optional and will have as a sole consequence the failure to send advertising messages or newsletters, without prejudice to the provision of the service offered.

Customer service and artificial intelligence

To reply faster to the messages you send us (email, WhatsApp, Facebook, Instagram, eBay and other marketplaces) we also use a virtual assistant based on artificial intelligence.

-       What it does: it reads your message and the data of the related order (order number, shipping status, tracking) and prepares a reply. As a rule, the reply is checked and sent by a member of the Customer Service team. When the virtual assistant replies on its own, to simple questions such as the shipping status, the reply says so with the wording “virtual assistant”.

-       What it does not do: it does not decide on refunds, discounts, complaints, damage or disputes, which are always handled by a person. It does not take decisions based solely on automated processing within the meaning of Article 22 GDPR.

-       Would you like to speak to a person? Write “operator” (or “operatore”): from that moment, in that conversation, only a person will reply to you.

-       Data processed: name or username, the contact you write from, the content of the messages and the data of the related order.

-       Legal basis: performance of a contract or of pre-contractual measures requested by you (Article 6(1)(b) GDPR) and our legitimate interest in providing you with fast assistance (Article 6(1)(f) GDPR).

-       Provider: the text of the messages is processed by Anthropic PBC (United States), provider of the artificial intelligence model and appointed as data processor. The provider does not use the messages to train its models. The transfer outside the EU takes place under the standard contractual clauses approved by the European Commission (Articles 44 et seq. GDPR).

-       Retention: conversations are kept for 24 months from the last message, unless a dispute is ongoing.

Processing Methods

All personal data are processed mainly through electronic tools and methods, however the treatment by paper means is not excluded a priori.

The data will be stored in a form that allows identification of data subjects only for the time strictly necessary to achieve the purposes for which the data were originally collected and, in any case, within the limits of the law.

In order to ensure that personal data is always accurate, up-to-date, complete and relevant, we invite users and other interested parties to keep their data updated through the specific functions of the sites and applications connected to the adesivisicurezza.it portal , or to report any changes made to the following e-mail address: info@adesivisicurezza.it.

Personal data will be processed only for the time necessary in relation to the purposes described above.

Security measures will be used to guarantee the confidentiality of the interested party to whom these data refer and to avoid undue access to third parties or unauthorized personnel.

Place of Processing

The processing operations connected to the web services of this site take place at the registered and operational headquarters of STICKERSLAB SRL and are only handled by specifically appointed personnel;the data are also processed in any other place where the parties involved in the treatment are located. In particular, all the data concerning the website, as well as the relative security copies, are kept at servers hosted in data centers within the European Union and in compliance with current EU regulations.

Some IT service providers, appointed as data processors, may also process data outside the European Union. This is the case for the provider of the virtual assistant (Anthropic PBC, United States) and for email and collaboration services. In these cases the transfer takes place on the basis of an adequacy decision of the European Commission or of the standard contractual clauses (Articles 45-46 GDPR). A copy of the safeguards can be requested from the Data Controller.

For more information, contact the owner.

Processing Times

The data are processed for the time necessary to perform the service requested by the user, or required by the purposes described in this document, and the user can always request the interruption of data processing or deletion.

Disclosure of Data to Third Parties

No data will be disseminated. Where communication to third parties suppliers, consultants or partners should be necessary for requirements related to the provision of the Services, it will be the responsibility of the Owner to appoint the latter as responsible for the processing pursuant to art. 28 of the Regulations, by virtue of the capacity, experience and reliability demonstrated.

The identification data could be communicated to transport companies with which the STICKERSLAB SRL has stipulated contracts for the delivery of products purchased on the websites of the Data Controller.

Data may also be processed, to the extent necessary, by: IT service providers (website hosting, email, management software, virtual assistant), appointed as data processors; payment providers (PayPal, Payplug, Amazon Pay), acting as independent controllers; marketplaces through which you made your purchase (for example Amazon, eBay, ManoMano, Leroy Merlin), acting as independent controllers.

Interested parties may request at any time the complete list of data processors appointed from time to time by STICKERSLAB SRL, by sending a request to the Data Controller at the e-mail address servizioclienti@stickerslab.com.

It is understood that the personal data of users may be freely communicated to third parties, such as police forces or other public administrations, whenever this is permitted by law or required by an order or provision of a competent authority. These subjects will process the data as independent data controllers.

Data Controller for Cookies

Since the installation of cookies and other tracking systems operated by third parties through the services used within this site can not be technically controlled by the owner, any specific reference to cookies and tracking systems installed by third parties is to be considered indicative.

Given the objective complexity linked to the identification of technologies based on cookies and their very close integration with the operation of the web, the user is invited to contact the owner if he wants to receive any further information on the use of cookies and any use of the same - for example by third parties - carried out through this site.

Rights of the Data Subject

At any time, you may exercise, pursuant to articles 15-22 of the GDPR 2016/679, the right to:

- request confirmation of the existence or not of personal data;

- obtain information on the purposes of the processing, the categories of personal data, recipients or categories of recipients to whom the personal data have been or will be communicated and, where possible, the retention period;

- obtain data correction and deletion;

- obtain the treatment limitation;

- obtain data portability, ie receive them from a data controller, in a structured format, commonly used and readable by automatic device, and transmit them to another data controller without impediments;

- oppose the processing at any time and also in the case of treatment for direct marketing purposes;

- oppose an automated decision-making process concerning individuals, including profiling.

To assert the rights of the data subject and/or to request further information, you may contact the Data Controller STICKERSLAB SRL, with registered and operational office in Via Tazio Nuvolari, 18/b – 43122 – Parma – tel. +39 0521187 0015, mail: servizioclienti@stickerslab.com

Last updated: 13 October 2026