Right of withdrawal

Pursuant to article 3 of the D.lgs. 185/99 on the protection of consumers in respect of distance contracts, the customer, who for whatever reason do not feel satisfied by purchase, has the right to withdraw from the sales contract, without any penalty and without specifying the reason within 10 working days starting from the day of receipt of the products.

 

The withdrawal is to be exercised by submitting, within the time limit referred to above provided for disqualification penalty, a written notice by registered letter with notice of return (a/r) who desire explicit to withdraw from the contract.

Such notice should be sent to our address, contact us to request it.

The communication can be sent, within the same term, including through email, or telegram.

If the customer exercises the right of withdrawal, should also provide at his own expense to return the goods UNUSED and UNDAMAGED (in its original packaging).

Acceptance and Return

The products are deemed accepted by the customer at the time of delivery. Without prejudice to the case where the customer exercises the right of withdrawal, such acceptance is presumed until the client does not communicate to the seller, as soon as possible and in any case no later than 14 business days from the dayof receipt of the products, the products themselves were delivered in breakdown conditions or are defective.

Following this last communication, the seller will, at its option, replace the defective products or refund the amount paid by the customer for their purchase. The seller is entitled to test the products at the time of their return and to charge the customer all costs incurred by the seller in the event of a false complaint of defects or breakdown products.


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