If you purchased from AdesiviSicurezza.it as a consumer, you may exercise your right of withdrawal within 14 days of the date on which you received the product, without having to give any reason.

The right of withdrawal applies to online purchases made by consumers, except for the exclusions provided for by applicable law and set out on this page.

Summary

When you can exercise the right of withdrawal

You can exercise the right of withdrawal if you purchased as a consumer and wish to return a standard product bought online.

The 14-day period starts on the day on which you, or a person designated by you other than the carrier, takes physical possession of the product.

If the order consists of several products delivered separately, the period starts from delivery of the last product.

When the right of withdrawal does not apply

The right of withdrawal does not apply in the cases provided for by applicable law. In particular, it cannot be exercised for:

• products made to measure;
• clearly personalised products;
• products cut, shaped or made according to individual specifications requested by the customer;
• products which, after delivery, are by their nature inseparably mixed with other goods;
• sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
• other exclusions provided for by Article 59 of the Italian Consumer Code (Legislative Decree 206/2005).

At AdesiviSicurezza.it this exclusion may apply, for example, to: clearly personalised stickers, materials cut to size according to the customer’s individual specifications, films or tapes cut to measurements requested by the customer, custom graphics and products made or modified according to individual specifications requested by the customer.

How to request withdrawal

To exercise the right of withdrawal, send a clear statement to: [email protected]

In your message, please state:

• first name and surname;
• order number;
• the product or products you wish to return;
• the date on which you received the order;
• the email address used for the purchase;
• the reason for the return, if you wish to give one.

You do not have to give a reason for withdrawal, but it may help us improve our service.

Model withdrawal form

You can copy the following text and send it by email:

Condition of the returned product

The product should be returned, as far as possible, with its accessories, instructions, labels and original packaging, where present. Missing or damaged items may be taken into account when assessing any reduction in the value of the goods, within the limits provided for by law, but they are not in themselves a condition for exercising the right of withdrawal.

The product must not be used beyond what is necessary to establish its nature, characteristics and functioning.

The customer is liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

How to ship the return

Once you have notified us of your decision to withdraw, we will provide you with instructions for returning the product.

The product must be shipped to:

STICKERSLAB S.R.L. - LOGISTICA
Via Tazio Nuvolari, 18/b
43122 Parma (PR)
Italy

We recommend using a tracked shipping service and keeping the receipt until the refund procedure has been completed.

The product must be carefully packed to avoid damage during transport. Any damage caused by inadequate packaging may affect acceptance of the return or the amount refundable.

Return costs

The shipping costs for returning the product are borne by the customer, unless otherwise agreed in writing with AdesiviSicurezza.it.

Return costs are not borne by the customer if the product is incorrect, defective or damaged for reasons attributable to the seller.

If a product is incorrect, defective or non-conforming, please contact us before shipping it so that we can tell you the correct procedure to follow.

Refund

If the right of withdrawal is exercised correctly, the refund will be made using the same payment method used for the purchase, unless otherwise agreed.

The refund includes all payments received in relation to the contract from which you have withdrawn, including the price of the product and, where provided for by law, the standard delivery costs paid at the time of purchase.

Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered will not be refunded.

The refund will be made without undue delay and in any event within fourteen days of notification of withdrawal, as provided for by law.

AdesiviSicurezza.it may withhold the refund until it has received the goods back or until the customer has supplied evidence of having sent them back, as provided for by law.

Damaged, defective or incorrect products

If you have received a damaged, defective, incorrect or incomplete product, please do not return it on your own before contacting us.

Write to [email protected] stating:

• order number;
• description of the problem;
• photos of the product received;
• photos of the outer packaging;
• photo of the shipping label, if available.

After checking, we will tell you the most suitable solution: replacement, refund, sending the missing product or another agreed arrangement.

Business or professional purchases

The right of withdrawal provided for by the Italian Consumer Code applies to consumers.

For purchases made by companies, professionals, public bodies or VAT-registered parties for purposes related to their business, withdrawal does not apply automatically, unless otherwise agreed in writing with AdesiviSicurezza.it.

Contacts

For requests relating to withdrawal, returns, damaged products or incorrect items, you can contact us at:

Email: [email protected]

StickersLab S.r.l.
Via Tazio Nuvolari, 18/b
43122 Parma (PR) - Italy
VAT No. IT02818460343